If your plumber was exaggerating a problem to get you to spend more money… how would you know?
This is a common problem faced by many homeowners, especially in Southern California where the competition in the plumbing industry is so cut-throat. Just do a quick Google search for “plumbing companies near me”, and you will see how saturated the market is here in Southern California.
In this blog post, we will help you understand exactly what it is your plumber doesn’t want you to know, and why not giving our plumbers a sales quota makes Western Rooter the most consumer-friendly plumbing company in the area.
Your plumber is hiding something… probably.
Did you know that most large, corporate plumbing companies don’t just hire plumbers… they also train them in sales? That’s right. They are expert plumbers and expert salespeople… at the same time. And guess what else?
They’ve got a sales quota to hit.
So when they show up to your house and tell you that you have a serious plumbing problem, it’s not actually in their best interest to get you to fix that one thing. What is in their best interest is to get you to hire them for the problem you called them for, and then upsell different services, exaggerate certain problems, and more.
Raise your hand if you’ve ever felt personally victimized by a plumber trying to upsell you on a product or service you don’t even understand:
So… why do “expert” plumbers do this?
We will let you in on a dirty little industry secret…
They do this because most plumbers are either paid a commission on the jobs they do or given a sales quota to meet by their boss. And, unfortunately, this means that your plumber’s loyalty is to their boss – not you.
Yep – most major plumbing companies wouldn’t be where they are today if it wasn’t for their willingness to swindle their customers into buying expensive products or services that they don’t really need.
What does this mean for you, as a customer?
Well, if your plumber is exaggerating a plumbing problem to make more money, it’s not because they really think you need those services… but rather because they want to meet their sales quota for that month.
We’ve all heard horror stories from our neighbors who call a plumber from some large, corporate plumbing company and get a quote for $3,000.
Then, when they call a smaller plumbing company for a second opinion, they are quoted $400. This is because the large company is padding their prices in order to make more money, meet sales quota, and capitalize off of the customer’s inexperience.
And that’s just plain wrong.
Just take a look at this review from a Western Rooter & Plumbing customer:
[Western Rooter are] …awesome people, who did not try to swindle us with lies. We talked to a lot of plumbers and over half tried to oversell what we needed. However these guys were responsive, provided the information we needed, did their research and provided excellent service. They also provided the work quickly even during the holiday. They were not the cheapest but reasonably priced and knowledgeable. Lowest responsible bidder. Would use again.
Posted by Jorge F. from Torrance, CA on Yelp
What makes Western Rooter & Plumbing different?
At Western Rooter, we don’t have a sales quota for our plumbers. This means that they are able to focus on fixing the problem at hand, and not on upselling you different services. We also keep our prices low so that you can get the best plumbing service without breaking the bank.
We don’t give our plumbers a sales quota because… we don’t need to.
Our trusted community of customers keeps us going, and helps us stay in business. We are always thankful to new and existing customers, accounts, and partners – and we’d never try to swindle our valued customer base and potentially do harm to the reputation we’ve built as one of the only honest plumbing companies in town.
We keep our prices low because we know it is important for customers in Southern California to get a fair price on their plumbing work without having to go over budget, and because we trust that our customers will keep coming back to us, tell their friends, and spread the word of our awesome services.
We believe that, when it comes to business at least, you get what you put out into the world. And at Western Rooter, we choose to put out positivity, friendliness, and positive customer experiences.
How can you avoid getting played by your plumber?
Simple – do your research!
Check out our plumbing pricing page and compare that to the quote you’ve received from the plumber you called. If something seems off, then chances are that you’re being taken advantage of.
So if your plumber is trying to get you to spend more money than you need to… don’t worry! Western Rooter has got your back. We’ll get the job done right, and we won’t try to oversell you on unnecessary services. Give us a call today!