Terms of Service

Western Rooter & Plumbing SMS Messaging Terms:

By providing your phone number, you agree to receive SMS text messages from Western Rooter & Plumbing. These messages may include appointment confirmations and reminders, service updates, billing notices, promotional offers, and follow-up messages related to your services with us. Message frequency may vary depending on your activity but typically won’t exceed 4 messages per week. Message and data rates may apply.

Consent & Opt-In Methods:

You can opt-in to receive SMS messages in the following ways:

• By entering your phone number on our website or online forms

• By verbally confirming with our staff during a phone call

• By scheduling an appointment and providing your number for communication purposes

We do not share or sell your phone number with any third parties for marketing purposes.

Message Types:

If you opt in, you may receive messages like:

“Reminder: This is Western Rooter & Plumbing. Your plumbing service is scheduled for Tuesday at 10am. Reply STOP to cancel texts from Western Rooter & Plumbing.”

“This is Western Rooter & Plumbing. Thank you for your recent service. Let us know how we did!”

“Exclusive offer: This is Western Rooter & Plumbing. 15% off your next plumbing job. Call or reply to schedule.”

These messages may include appointment notifications, billing updates, and limited-time promotions.

Message Frequency:

You may receive up to 4 SMS messages per week depending on your service interactions, appointment schedule, or promotional activity. Message frequency may vary.

Fees & Carrier Responsibility:

Standard message and data rates may apply based on your mobile plan. Carriers are not liable for delayed or undelivered messages.

Opt-Out Instructions:

You can cancel SMS communications at any time by replying “STOP” to any message. Once we receive your request, we’ll send a confirmation and stop sending further messages. If you want to rejoin later, simply opt in again via one of the methods above.

Help & Support:

If you need help, reply “HELP” to any message or contact us directly at service@westernrooter.com.

Privacy:

For more details on how we handle your information, please visit our Privacy Policy and Terms and Conditions.

Scope of Work and Estimates

1.1 Customer acknowledges review of the estimated cost for the proposed work on the property and agrees to pay for all work completed at the customer’s request.

1.2 Any estimate is based on visible and reasonably ascertainable conditions at the time of inspection.

1.3 Unless expressly stated otherwise in writing, an estimate is not a guaranteed fixed price for completion of all work at the property.

1.4 Western Rooter will perform only the work identified in the estimate, invoice, proposal, or work order unless additional work is authorized by the customer.

1.5 Any statement regarding the condition of pipes, drains, fixtures, walls, floors, slabs, underground lines, or related systems is limited to conditions observed at the time of service unless otherwise stated in writing.

Additional Work and Change Orders

2.1 If concealed, unknown, or additional conditions are discovered, Western Rooter may suspend the affected portion of the work until the customer approves revised scope, pricing, or both.

2.2 Additional work must be approved by the customer before it is performed, except where immediate action is reasonably necessary to prevent active water damage, sewage discharge, property damage, or unsafe conditions.

2.3 Approval of additional work must be given by signed change order, signed estimate, email, text message, recorded verbal authorization, or other documented authorization accepted by Western Rooter.

2.4 Amendments to this agreement must be in writing or otherwise documented by an approved change order or documented customer authorization.

Concealed, Unknown, and Pre-Existing Conditions

3.1 Plumbing, drain, sewer, and gas systems may contain concealed defects or conditions not visible or discoverable until work begins.

3.2 Western Rooter is not responsible for delays, added costs, or additional repairs caused by concealed conditions, including broken lines, offsets, root intrusion, deterioration, corrosion, improper prior work, pre-existing code violations, inaccessible lines, buried obstructions, ground movement, or pre-existing damage.

3.3 Western Rooter is not liable for damage resulting from existing improper, worn, rusted, or defective plumbing, pipe fixtures, walls, flooring, or roofing.

3.4 Drain clearing, hydro jetting, descaling, or similar services do not guarantee that a line is structurally sound, code-compliant, permanently free of roots, or free from future stoppages.

3.5 If a previously concealed line is found to be broken or otherwise in need of repair, Western Rooter may notify the customer and provide an estimate for additional repair work.

Site Access and Customer Responsibilities

4.1 Customer must provide safe and timely access to the property, work area, fixtures, shutoffs, cleanouts, crawlspaces, utility connections, and any other areas or utility services reasonably required to perform the work.

4.2 Customer is responsible for securing pets, disabling alarms if necessary, providing parking or access permissions where needed, and ensuring the work area is reasonably clear and accessible.

4.3 Delays caused by denied access, obstructed work areas, customer unavailability, unsafe conditions, or third-party interference may result in rescheduling, additional labor charges, or both.

4.4 Western Rooter may move furniture, appliances, or personal property if reasonably necessary to access the work area, subject to the liability limitations and release terms below.

Utilities, Service Interruptions, and Use Restrictions

5.1 Plumbing work may require temporary interruption of water, sewer, gas, electrical service, appliance use, or use of plumbing fixtures.

5.2 Customer acknowledges that sinks, toilets, drains, sewer lines, water lines, or related systems may need to remain out of service during work, testing, curing, or repair periods.

5.3 Customer agrees to comply with reasonable instructions regarding use or non-use of any affected plumbing system before, during, and after service.

Payment Terms

6.1 Customer agrees to pay for all labor, materials, equipment, service charges, permits, taxes, disposal charges, and approved additional work associated with the services provided.

6.2 Unless otherwise stated in writing, invoices are due and payable pursuant to the estimate, invoice, proposal, or work order approved.

6.3 If work is scheduled over multiple phases, progress payments may be required, and each phase and payment amount should be described in the estimate, invoice, proposal, or change order.

6.4 Western Rooter may require a down payment of $1,000 or 10% of the total contract amount, whichever is lower, subject to applicable limits of law.

6.5 Returned checks, rejected credit card charges, failed ACH payments, or other failed payment transactions may be subject to additional returned payment fees.

Late Payments, Suspension of Work, and Collection Costs

7.1 If any payment is not made when due, the customer shall pay a late fee on the overdue amount at the rate of 3% per month, or the maximum rate permitted by law, whichever is lower, compounded monthly from the due date until paid.

7.2 Western Rooter reserves the right to stop work or refuse to schedule additional work if payment is not received by the due date.

7.3 If work is suspended for nonpayment, denied access, unsafe conditions, customer interference, or failure to approve required additional work, Western Rooter may reschedule the work and charge reasonable remobilization or return-trip costs.

7.4 If collection efforts are required, the customer agrees to pay all collection costs, including reasonable attorney’s fees.

Scheduling, Cancellations, and Return Trips

8.1 Appointment dates and times are estimates unless specifically confirmed in writing as fixed.

8.2 If the customer cancels after materials have been ordered, equipment has been mobilized, or technicians have been dispatched, Western Rooter may charge reasonable cancellation, trip, restocking, or remobilization fees.

8.3 If Western Rooter returns to the property for customer-requested additional diagnosis, customer-caused issues, foreign-object stoppages, or conditions outside warranty coverage, additional charges may apply.

General Workmanship Warranty

9.1 Western Rooter warrants its services for the warranty period, if any, stated in the applicable estimate, invoice, proposal, or contract.

9.2 The workmanship warranty covers service and labor only.

9.3 Parts and materials installed as part of the work are covered, if at all, only by the applicable manufacturer’s warranty.

9.4 Customer has no recourse against Western Rooter for defects in parts or products supplied by others except to the extent Western Rooter expressly assumes such responsibility in writing.

9.5 The workmanship warranty is limited to defects in workmanship and does not apply to damage caused by misuse, abuse, neglect, lack of maintenance, alteration, unauthorized repairs, third-party work, accidents, utility failure, freezing, shifting soil, flooding, fire, earthquake, or other causes beyond Western Rooter’s control.

9.6 If a defect is detected, the customer must promptly notify Western Rooter and provide a reasonable opportunity to inspect and repair the issue.

9.7 Failure to notify Western Rooter and allow inspection and repair may limit or bar warranty remedies.

Drain Cleaning and Hydro Jetting Warranty

10.1 Unless otherwise stated in writing, the following warranty periods apply only to the specific line serviced:

• 10.1(a) 2-inch drain cabling: 30 days;

• 10.1(b) 2-inch drain hydro jetting: 60 days;

• 10.1(c) 3-4 inch drain cabling: 60 days;

• 10.1(d) 3-4 inch drain hydro jetting: 90 days.

10.2 No warranty applies to stoppages caused by wipes, feminine products, or other foreign objects.

10.3 If a foreign object, misuse, abuse, broken line, collapsed line, offset, root intrusion, or other non-covered condition is present, return service is billable.

10.4 Drain cleaning and hydro jetting do not repair broken, deteriorated, offset, bellied, or structurally defective pipe.

10.5 If a line is broken, Western Rooter will notify the customer and may provide an estimate for repair.

10.6 If otherwise covered under this section, Western Rooter may provide one return visit to confirm drainage or resolution.

Pipe Lining Warranty

11.1 This warranty covers defects in materials or workmanship in pipe lining installed by Western Rooter.

11.2 Unless otherwise specified in writing, the warranty period for pipe lining work is 10 years from the date of completion.

11.3 If a covered defect is discovered during the warranty period, Western Rooter will, at its option, repair the defect or replace the defective pipe lining.

11.4 This warranty does not cover damage or defects caused by misuse, abuse, accidents, alteration, lack of maintenance, third-party work, acts of nature, or causes beyond Western Rooter’s control.

11.5 If the customer hires another company to clear, cable, inspect, alter, or service a lined pipe before giving Western Rooter an opportunity to inspect and address the issue, the pipe lining warranty is void.

11.6 Lines with installed pipe liners must be serviced by hydro jetting only and not by cabling.

11.7 Western Rooter is not responsible for damage caused by earth movement, pipe shifting, earthquake, or similar external events.

11.8 If an earthquake or other ground movement event occurs, the customer is responsible for arranging and paying for a camera inspection if the customer wants to verify whether the liner was damaged.

11.9 Any claim under this pipe lining warranty must be made in writing within 30 days after discovery of the claimed defect.

11.10 Liability under this pipe lining warranty is limited to the cost of repairing or replacing the defective pipe lining, and incidental or consequential damages are excluded.

Manufacturer Product Warranty

12.1 Certain products or materials may carry a separate manufacturer warranty.

12.2 Any manufacturer warranty is provided by the manufacturer, not by Western Rooter, unless Western Rooter expressly agrees otherwise in writing.

12.3 The customer is responsible for complying with the manufacturer’s warranty claim procedures, including any proof-of-purchase requirements.

Permits, Inspections, and Code Compliance

13.1 Unless expressly included in the estimate or proposal, permit fees, governmental fees, inspection costs, engineering, and plan review charges are excluded from the contract price.

13.2 If permits or inspections are required, the parties should identify in writing whether Western Rooter or the customer will obtain them.

13.3 Western Rooter is not responsible for bringing the entire property or plumbing system into code compliance unless that work is expressly included in the approved scope.

13.4 If an inspection authority, concealed condition, or field condition requires additional work beyond the original scope, that work will be treated as additional work subject to customer approval.

Cleanup, Patch, and Restoration Limits

14.1 Unless expressly included in writing, the scope of work does not include finish restoration, including drywall, paint, texture, plaster, stucco, tile, flooring, cabinetry, countertops, roofing, landscaping, paving, or concrete replacement beyond rough patching reasonably incidental to the plumbing work.

14.2 Western Rooter is not liable for matching existing finishes, colors, textures, or materials.

14.3 Debris removal and basic work-area cleanup are included only to the extent stated in the estimate, invoice, or proposal.

Property Protection, Moving Items, and Liability Release

15.1 Western Rooter may move furniture, appliances, and personal belongings at the property if reasonably necessary to perform plumbing services.

15.2 Customer should remove or secure fragile, valuable, sentimental, or breakable items before work begins.

15.3 By approving the work, the customer acknowledges that access-related movement of items may be necessary.

15.4 To the fullest extent stated here, Western Rooter is not responsible for damage to floors, walls, or property arising during the moving process associated with access to perform the work.

15.5 The customer agrees to maintain appropriate property insurance and to cover claims or expenses related to property damage during plumbing services.

Mold, Bacteria, Hazardous Materials, and Environmental Conditions

16.1 Western Rooter provides no representation or warranty regarding mold, fungi, rust, corrosion, or other bacteria or organisms.

16.2 Western Rooter has no duty, responsibility, or liability for losses, fines, penalties, testing, analysis, monitoring, cleaning, removal, disposal, abatement, decontamination, remediation, repair, replacement, relocation, loss of use, personal injury, sickness, or disease associated with mold, fungi, rust, corrosion, or other bacteria or organisms.

16.3 The customer, property owner, or property/facility manager must promptly notify Western Rooter, before any work begins, of any known or suspected asbestos, lead, lead-based paint, hazardous materials, or “hot” walls or other building components at the property. Western Rooter is not responsible for any damage caused by any failure of disclosure and may rely on the customer, property owner, or property/facility manager to provide complete and accurate disclosure before work begins.

16.4 Unless expressly agreed in writing, Western Rooter does not perform asbestos handling, hazardous waste handling, environmental remediation, mold remediation, or biohazard cleanup.

Documentation, Camera Inspection, and Records

17.1 Western Rooter may photograph, video, scope, or otherwise document conditions at the property before, during, and after the work for operational, evidentiary, quality-control, warranty, billing and/or marketing purposes.

17.2 Camera inspections may be recommended to confirm the condition of a line, identify concealed defects, verify repairs, or evaluate suspected post-installation issues.

17.3 Unless otherwise stated in writing, diagnostic images, recordings, and reports remain business records of Western Rooter, though copies may be provided at its discretion or as agreed.

Limitation of Liability

18.1 Western Rooter is not liable for accidental, incidental, special, indirect, or consequential damages arising from materials supplied or services rendered.

18.2 Without limiting the foregoing, Western Rooter is not liable for loss of use, loss of business, loss of rent, damage to contents, alternate housing costs, or damages arising from pre-existing defects or concealed conditions.

18.3 To the extent any liability is imposed despite these limitations, Western Rooter’s liability shall be limited to the amount paid for the specific service giving rise to the claim, except where a more specific limitation applies under the pipe lining warranty section.

Suspension or Refusal of Work

19.1 Western Rooter may suspend, refuse, or discontinue work if payment is not made when due, the site is unsafe, customer instructions would require improper or unlawful work, required access is unavailable, utilities necessary for the work are unavailable, concealed conditions require further approval, or the customer or third parties interfere with the work.

19.2 Western Rooter is not responsible for delay or resulting damage caused by suspension of work under this section where the suspension is reasonably necessary.

Dispute Resolution, Venue, and Governing Law

20.1 Any disputes shall be resolved pursuant to California law.

20.2 Any action arising out of or relating to this agreement shall be brought in a court of competent jurisdiction in the State of California, County of Los Angeles.

20.3 The prevailing party in any action relating to this agreement is entitled to recover attorney’s fees and costs.

Mechanics Lien Notice

21.1 Anyone who helps improve your property, but who is not paid, may record what is called a mechanics lien on your property.

21.2 A mechanics lien is a claim, like a mortgage or home equity loan, made against your property and recorded with the county recorder.

21.3 Even if you pay your contractor in full, unpaid subcontractors, suppliers, and laborers who helped improve your property may still record mechanics liens and may sue to foreclose the lien.

21.4 Each subcontractor and material supplier may provide you with a 20 Day Preliminary Notice, which is not a lien, but informs you that the sender may later record a lien if unpaid.

21.5 To protect yourself, you should obtain a full list of subcontractors, laborers, and suppliers on your project and make sure each has been paid in full, with written proof of payment.

Entire Agreement, Severability, and No Oral Modifications

22.1 This agreement supersedes prior written or oral agreements concerning the work.

22.2 If any provision is found invalid or unenforceable, the remaining provisions remain in effect.

22.3 No oral statement or prior discussion changes the terms of this agreement unless documented in a written or otherwise authorized change order.

Force Majeure

23.1 Western Rooter is not liable for delay or nonperformance caused by strikes, lockouts, accidents, fires, earthquakes, ground settling, manufacturing delays, carrier delays, acts of God, governmental actions, war, or other causes beyond its reasonable control.

Notices

24.1 Any notice or warranty claim required under these Terms and Conditions must be given in writing.

24.2 Written notice may be delivered by email, text message, certified mail, personal delivery, or other written method regularly used by the parties.

24.3 The customer should send notice to the contact information designated by Western Rooter on the estimate, invoice, or service agreement.

24.4 Notice is effective when actually received or when delivery is reasonably documented.

Electronic Signatures and Acceptance

25.1 The customer agrees that approval by electronic signature, CRM approval, text message, email, payment of deposit, or authorization for work to begin constitutes acceptance of the estimate, invoice, proposal, and these Terms and Conditions.

25.2 Electronically stored copies of signatures, approvals, and communications are admissible to the same extent as original paper records.

25.3 By signing the estimate or invoice, or by authorizing work to begin, the customer confirms acceptance of these Terms and Conditions and any applicable liability release language.

25.4 The person accepting the estimate, invoice, proposal, work order, or service agreement is the “customer”, and they warrant that they have sufficient authority to bind the person, property or entity seeking services, for all purposes, to these terms.

Plan Membership Terms and Conditions

26.1 Plan Applicability. These Plan Membership Terms and Conditions apply to any Western Rooter & Plumbing maintenance, membership, plumbing, or septic plan selected by the customer, including the Silver Plan, Gold Plan, Septic Plan, Commercial Plan, and any successor or replacement plan offered by Western Rooter. Plan benefits are limited to the benefits specifically identified for the selected plan at the time of enrollment.

26.2 Month-to-Month Membership. Unless expressly stated otherwise in writing at the time of enrollment, paid Western Rooter membership plans are month-to-month memberships with no minimum term or long-term commitment. Membership continues on a monthly basis until canceled by the customer or terminated by Western Rooter in accordance with these Terms.

26.3 Automatic Renewal and Recurring Billing. By enrolling in a paid membership plan and affirmatively authorizing recurring billing, the customer authorizes Western Rooter to automatically charge the payment method provided at enrollment for the applicable monthly membership fee and any applicable taxes or authorized charges. Billing will continue automatically each month until the membership is canceled. The recurring monthly amount will be the price disclosed to the customer at enrollment, subject to any subsequent price change made in accordance with these Terms and applicable law.

26.4 Cancellation. The customer may cancel a membership at any time without a long-term cancellation penalty or minimum commitment. Cancellation may be requested using the cancellation methods made available by Western Rooter, including the same method of communication used to enroll or otherwise interact with Western Rooter. Customers who enroll online will be provided an online method of cancellation in accordance with applicable law. Cancellation requests may also be made by contacting Western Rooter at service@westernrooter.com or (626) 448-6455.

26.5 Effect of Cancellation. Cancellation stops future automatic renewal and recurring membership charges. Unless otherwise required by law, cancellation does not entitle the customer to a refund of membership fees already paid for the current billing period. Any unpaid charges for plumbing work, materials, repairs, additional services, or other amounts incurred before cancellation remain due and payable.

26.6 No Refunds or Credits for Unused Benefits. Membership fees are paid in exchange for continued access to the benefits of the selected plan while the membership is active. Unused inspections, maintenance services, surcharge waivers, discounts, priority scheduling benefits, or other plan benefits have no cash value and do not entitle the customer to a refund, reimbursement, account credit, or payment.

26.7 Membership Benefit Year. For purposes of annual plan benefits, a “membership year” means each consecutive 12-month period beginning on the customer’s original plan activation date and each anniversary of that date while the membership remains active. Annual benefits reset at the beginning of each new membership year and do not roll over, accumulate, or carry forward if unused.

26.8 Re-Enrollment and Annual Benefit Limits. Canceling and later re-enrolling does not automatically entitle the customer to duplicate annual benefits within the same 12-month period. Western Rooter may consider benefits previously used at the enrolled property or by the customer when determining eligibility for an annual benefit following cancellation, re-enrollment, plan changes, or attempted duplicate enrollment.

26.9 Active Payment Method Required. Paid memberships require a valid and active credit card, debit card, or other payment method accepted by Western Rooter. The customer authorizes Western Rooter to maintain the payment method on file for recurring membership billing.

26.10 Failed Payments. If a membership payment is declined, reversed, disputed, or otherwise unsuccessful, Western Rooter may suspend membership benefits until the account is brought current. Western Rooter may terminate the membership if payment remains outstanding. Services performed or charges incurred before suspension or termination remain payable.

26.11 Membership Must Be Active. Discounts, included services, priority scheduling, surcharge waivers, and other membership benefits are available only while the applicable membership is active and in good standing, except where otherwise required by law.

26.12 Enrolled Property. Membership benefits apply only to the property address enrolled in the plan. A membership does not automatically apply to additional homes, rental units, commercial properties, accessory dwelling units at separate addresses, or other properties owned or managed by the customer.

26.13 Transfer, Moving, or Sale of Property. Membership does not automatically transfer to a purchaser, tenant, new homeowner, or other person following the sale or transfer of the enrolled property. A customer who moves may contact Western Rooter to request transfer of the membership to another eligible property within Western Rooter’s service territory. Any transfer is subject to Western Rooter’s approval, and previously used annual benefits do not reset solely because the membership is transferred to another property.

26.14 Service Area. Plan benefits are available only within Western Rooter’s designated service territory and in areas where Western Rooter is able to provide the applicable service. A customer who moves outside the service territory may cancel the membership in accordance with these Terms.

26.15 Residential and Commercial Eligibility. Silver and Gold plans are intended for qualifying residential properties unless Western Rooter expressly approves otherwise. The Septic Plan applies to qualifying properties served by an eligible septic system. Commercial, HOA, multifamily, property-management, and other non-residential accounts are subject to the benefits specifically identified for the Commercial Plan or another plan expressly approved by Western Rooter. Enrollment in a Commercial Plan does not provide Silver, Gold, or Septic Plan benefits unless specifically stated in writing.

26.16 Priority Scheduling. Where included in the selected plan, priority scheduling means Western Rooter will make reasonable efforts to schedule an eligible service request for the same day or next business day when reasonably available and will give the member scheduling priority over comparable non-member routine service requests when possible.

26.17 Priority Scheduling Limitations. Priority scheduling is subject to technician availability, existing emergency calls, unusually high service volume, service location, required equipment, parts or material availability, customer access, weather, holidays, utility interruptions, permitting or inspection requirements, traffic, major emergencies, disasters, and other conditions outside Western Rooter’s reasonable control.

26.18 Priority Scheduling Is Not a Guaranteed Appointment Time. Priority scheduling does not guarantee an exact arrival time, same-day completion, next-day completion, or immediate technician availability. Priority means the customer will be moved ahead in scheduling when reasonably possible based on the circumstances existing at the time of the service request.

26.19 Regular-Time and After-Hours Service. For purposes of membership benefits and surcharge waivers, Western Rooter’s regular-time service period is Monday through Friday from 7:00 a.m. to 5:00 p.m., excluding holidays. Service outside the regular-time service period, including nights, Saturdays, Sundays, and holidays, may be treated as after-hours, overtime, emergency, or premium-time service and may otherwise be subject to additional charges.

26.20 After-Hours Surcharge Waivers. An after-hours surcharge waiver eliminates only the otherwise applicable after-hours, overtime, emergency, or premium-time surcharge for one qualifying service visit. The waiver does not make the underlying plumbing work, diagnosis, repair, materials, equipment, pumping, or other services free. The customer remains responsible for the regular-time or base charge for the service and all other applicable charges.

26.21 Silver After-Hours Benefit. An active Silver Plan includes a maximum of one qualifying after-hours surcharge waiver during each membership year.

26.22 Gold After-Hours Benefit. An active Gold Plan includes a maximum of three qualifying after-hours surcharge waivers during each membership year.

26.23 Septic After-Hours Benefit. An active Septic Plan includes a maximum of one qualifying after-hours emergency septic pumping surcharge waiver during each membership year. The waiver applies only to the after-hours or emergency surcharge. The customer remains responsible for the normal base or regular-time septic pumping charge, disposal charges, additional pumping, locating, excavation, repairs, parts, materials, and any other additional work.

26.24 Silver Annual Standard Drain Cleaning. An active Silver Plan includes one standard qualifying drain cleaning during each membership year. This benefit applies to one qualifying drain line that Western Rooter determines can be safely and reasonably accessed using an existing accessible fixture opening, drain access, or cleanout and serviced using standard drain-clearing methods. Unless specifically approved by Western Rooter, this benefit does not include hydro jetting, specialty equipment, excavation, access creation, roof access, removal of fixtures or building materials, camera inspection, pipe repair or replacement, clearing structurally damaged or inaccessible piping, or work required because of broken, collapsed, offset, severely deteriorated, or otherwise defective piping.

26.25 Annual Whole-Home Plumbing Inspection. Where included in the selected plan, the annual whole-home plumbing inspection is a visual and functional inspection of reasonably accessible plumbing components at the enrolled property. Western Rooter may inspect accessible fixtures, exposed supply and drain connections, shutoff valves, water-heating equipment, visible piping, and other reasonably accessible plumbing components for visible signs of leakage, deterioration, corrosion, improper operation, or other observable concerns. The inspection is not destructive or invasive testing, concealed leak detection, engineering, environmental testing, a real-estate inspection, governmental inspection, code certification, or a guarantee that hidden defects or future failures do not exist.

26.26 Gold Annual Maintenance Benefit. An active Gold Plan includes one qualifying annual maintenance service during each membership year consisting of either one qualifying hydro jetting service or one qualifying tank or tankless water heater flush. The customer receives one of these services per membership year, not each service listed.

26.27 Gold Hydro Jetting Benefit. If the customer selects hydro jetting as the Gold annual maintenance benefit, the service applies to one qualifying drain or sewer line that Western Rooter determines is suitable for hydro jetting and can be safely serviced through reasonable existing access. The included service does not include excavation, creation of a cleanout or access point, pipe repair or replacement, restoration, specialty equipment beyond the standard hydro jetting service, or work on piping Western Rooter determines is unsafe or unsuitable for hydro jetting.

26.28 Gold Water Heater Flush Benefit. If the customer selects a tank or tankless water heater flush as the Gold annual maintenance benefit, the benefit applies to one qualifying and reasonably accessible water heater at the enrolled property. The benefit includes the standard maintenance flush performed by Western Rooter but does not automatically include replacement parts, repairs, replacement valves, system modifications, additional deep cleaning, code upgrades, access work, or other services not included in the standard flush.

26.29 Gold Camera Inspection. Where included with the Gold Plan, the annual camera inspection applies to one qualifying drain or sewer line accessible through an existing, reasonably accessible ground-level cleanout or other access point approved by Western Rooter. Access creation, excavation, removal of building materials, roof access, specialty access, locating, line clearing required before inspection, repairs, and additional camera inspections are not included unless specifically stated otherwise.

26.30 Septic Camera and Health Check. Where included in the Septic Plan, the annual camera and septic tank health check consists of a visual and/or camera evaluation of reasonably accessible portions of the septic system and related piping that Western Rooter determines can be inspected without excavation or access creation. This benefit does not include septic pumping, excavation, locating or exposing buried lids or components, environmental testing, governmental certification, repairs, replacement parts, or corrective work unless specifically included in writing.

26.31 Septic Inspection and Flow Test. Where included in the Septic Plan, the annual complete septic inspection with flow test consists of a functional evaluation of reasonably accessible septic system components and a flow test performed using Western Rooter’s standard procedures. The inspection is based on conditions observable at the time of service and is not a guarantee of future septic system performance. Pumping, excavation, locating inaccessible components, exposing buried components, permits, governmental inspections, laboratory testing, repairs, replacement parts, and remediation are additional unless expressly included.

26.32 Member Discounts. While the applicable membership is active and in good standing, Silver Plan members receive a 5% member discount on qualifying Western Rooter services and repairs, Gold Plan members receive a 10% member discount on qualifying Western Rooter services and repairs, and Septic Plan members receive a 5% member discount on qualifying septic work and repairs.

26.33 Discount Limitations. Membership discounts have no cash value and may not be exchanged for cash, refunded, transferred, or accumulated. Unless Western Rooter expressly approves otherwise, membership discounts may not be combined with coupons, promotional offers, negotiated or special pricing, insurance pricing, financing promotions, referral discounts, or other discounts.

26.34 Discount Exclusions. Unless otherwise specifically stated in writing, member discounts apply to qualifying Western Rooter service and repair charges and do not apply to taxes, permit fees, governmental or City fees, utility charges, financing charges, or third-party pass-through charges. Applicability of member discounts to excavation, pipe lining, repiping, major construction, restoration, equipment rentals, subcontracted work, or other specialty work will be identified in the applicable estimate or proposal.

26.35 Included-Service Limitations. Included maintenance services are based on normal residential or qualifying property conditions and require safe and reasonable access. Additional labor, materials, replacement parts, specialty equipment, excavation, access creation, demolition, restoration, permits, disposal, locating, testing, code upgrades, repairs, or other work required to complete or facilitate an included service are additional and will be quoted separately unless specifically identified as included.

26.36 Parts and Materials. Membership fees and included maintenance benefits do not automatically include replacement parts, fixtures, equipment, repair materials, consumables outside the normal scope of the included maintenance service, or replacement plumbing components unless expressly stated in the selected plan.

26.37 Repairs and Plumbing Failures Are Separate. A Western Rooter membership is a maintenance, service-access, and discount program. It is not an insurance policy, home warranty, service contract covering all failures, or guarantee that plumbing, drain, sewer, water-heating, septic, or related systems will not require repair or replacement. Repairs and other services outside the specific included plan benefits are billed separately.

26.38 Pre-Existing Conditions. Membership does not cover, warrant, or guarantee correction of plumbing defects, damage, deterioration, code violations, blockages, leaks, failures, improper installations, or other conditions that existed before enrollment. Enrollment does not convert a pre-existing condition into an included repair or warranty obligation.

26.39 Preventive Maintenance Does Not Guarantee Prevention. Inspections and preventive maintenance may help identify conditions and reduce certain risks but do not guarantee that backups, stoppages, leaks, equipment failures, sewer problems, septic failures, water damage, or other plumbing problems will not occur.

26.40 Repair and Workmanship Warranties. Any warranty applicable to repairs or other work performed for a member is governed by the applicable estimate, invoice, proposal, work order, manufacturer warranty, and the warranty provisions of these Terms and Conditions. Membership does not create an additional warranty unless expressly stated in writing.

26.41 Permits, Inspections, and Code Requirements. Membership benefits do not include permits, governmental inspections, plan review, engineering, required code upgrades, City fees, utility fees, or other governmental charges unless specifically identified as included in writing.

26.42 Customer Access and Responsibilities. The customer must provide safe, reasonable, and timely access to the enrolled property, plumbing fixtures, cleanouts, water heaters, septic components, utility connections, shutoffs, and other work areas required to perform plan services. The customer must secure pets, provide necessary access permissions, and reasonably clear the work area. If access is unavailable or unsafe at the scheduled time, Western Rooter may reschedule the service, and additional trip or labor charges may apply where appropriate.

26.43 Customer Maintenance Responsibilities. Membership does not relieve the customer of responsibility for properly maintaining the property, following reasonable operating and maintenance instructions, and promptly reporting leaks, backups, sewage discharge, gas concerns, water damage, or other unsafe plumbing conditions.

26.44 Emergency Service Availability. Western Rooter provides emergency plumbing services 24 hours a day, 7 days a week; however, membership does not guarantee immediate technician arrival or availability. Response times may be affected by technician availability, location, concurrent emergencies, major disasters, extreme weather, utility outages, unusually high demand, unsafe conditions, or other circumstances outside Western Rooter’s reasonable control.

26.45 Abuse, Misuse, and Plan Termination. Western Rooter may suspend or terminate membership benefits for fraud, intentional misuse of plan benefits, attempted duplicate use of annual benefits, unsafe site conditions, abusive or threatening behavior toward Western Rooter employees or representatives, repeated payment failure, material misrepresentation, or attempts to use benefits outside their intended scope. Termination does not eliminate amounts already due for services performed or charges previously incurred.

26.46 Service Documentation. Western Rooter may photograph, video, scope, or otherwise document plumbing, drain, sewer, water-heating, or septic conditions encountered while performing membership services and may maintain those materials and service records in the customer’s account in accordance with these Terms and Western Rooter’s applicable privacy practices.

26.47 Authorization for Additional Work. Membership benefits do not authorize Western Rooter to perform separately billable repairs or additional work without customer authorization. If an inspection, drain cleaning, maintenance visit, camera inspection, septic service, or other included benefit identifies additional work that is recommended or required, Western Rooter may provide an estimate or proposal for that work. Additional work must be authorized in accordance with these Terms, except where separately authorized emergency action is reasonably necessary.

26.48 Plan Changes and Pricing Changes. Western Rooter may modify, replace, or discontinue membership plans or change plan pricing, benefits, eligibility requirements, or other terms from time to time. Existing members will receive notice of material changes as required by applicable law. Any required notice of a membership fee change will include information regarding the change and how the customer may cancel before the new fee takes effect.

26.49 Automatic Renewal Notices and Annual Reminders. Western Rooter may provide enrollment confirmations, automatic-renewal disclosures, annual membership reminders, pricing notices, benefit information, and cancellation instructions by email, text message, mail, online account notice, or other method permitted by law. The customer is responsible for maintaining current contact and payment information.

26.50 Acceptance of Membership Terms. By enrolling in a Western Rooter membership plan, providing affirmative authorization for recurring billing, electronically accepting the plan, submitting payment, or otherwise activating the membership, the customer acknowledges the selected plan, applicable recurring membership charge, included benefits, cancellation terms, and these Plan Membership Terms and Conditions.

26.51 Entire Scope of Included Benefits. Included services and membership benefits are limited to those specifically stated for the customer’s selected plan. Any labor, service, repair, inspection, material, part, equipment, access work, excavation, restoration, permit, surcharge, or other item not expressly included in the selected plan is considered additional work and may be quoted and billed separately.